Starting my life as call center agent.

 Starting my life as call center agent.

Its nerves wrecking. That's the only way i can put it. got a few calls, most of it is quite easy customer, just a few that having a very critical issue. Not having enough detail to create case and so on.

Feels down for no reason, at some point "what the hell did you say just now" come to my mind. Like i don't know what to do next, seriously suddenly blank and shit even im typing this entry i'm blank.

Opening spill was okeyy, but my closing not so good i need to improve more on that. But realizing it still not making me better instantly. I still have a long way to go to get where I wanted to be in the next 10 years. Quantum Computing is my interest for now, and technologies is moving in a very fast pace.

Supporting for US country is challenging for me, since i'm originated from east asia, the slang is so difficult to understand at some point, they talk so fast even i try active listening skill, it did not work out. I wish i got a chance to learn their slang too, so I can be a better agent.

Another issue i'm facing is the network, well cant say more about that, depending where you're staying, you may have a good connectivity for your internet. But sometimes it came and bite you back with the disconnection issue. and i really hate when that happen.

For starter i got 3 hours call time, it will become more over time that for sure.

Now i know what is the feelings working at a call center. Since right now we having a pandemic, I'll be working from home, and having issue getting information when i can't answer the customer question. Its a whole new level working with local company VS international company.

to be continue.