Starting my life as call center agent.

 Starting my life as call center agent.

Its nerves wrecking. That's the only way i can put it. got a few calls, most of it is quite easy customer, just a few that having a very critical issue. Not having enough detail to create case and so on.

Feels down for no reason, at some point "what the hell did you say just now" come to my mind. Like i don't know what to do next, seriously suddenly blank and shit even im typing this entry i'm blank.

Opening spill was okeyy, but my closing not so good i need to improve more on that. But realizing it still not making me better instantly. I still have a long way to go to get where I wanted to be in the next 10 years. Quantum Computing is my interest for now, and technologies is moving in a very fast pace.

Supporting for US country is challenging for me, since i'm originated from east asia, the slang is so difficult to understand at some point, they talk so fast even i try active listening skill, it did not work out. I wish i got a chance to learn their slang too, so I can be a better agent.

Another issue i'm facing is the network, well cant say more about that, depending where you're staying, you may have a good connectivity for your internet. But sometimes it came and bite you back with the disconnection issue. and i really hate when that happen.

For starter i got 3 hours call time, it will become more over time that for sure.

Now i know what is the feelings working at a call center. Since right now we having a pandemic, I'll be working from home, and having issue getting information when i can't answer the customer question. Its a whole new level working with local company VS international company.

to be continue.    

Moving forward

 Moving forward..,

Just before I got my current job, life is so damn hectic. At some point I just want to quit whatever that I do just to make my brain at peace. But turns out, its not the situation at hands, its just me.

Not being able to understand that's how life's work is the worse thing that is happening to me, being grateful is one thing. To be able to understand that little thing matter too is one of many key to success. 

What is the little thing someone may ask, its what you do to yourself. do you even celebrate the little achievement that you got. Make sure that we keep in mind that we acknowledged even the small  achievement that we made. Treat yourself, congrats your self, be proud of what you done if its a positive things, and learn from every failure that comes. with no failure there will be no success.

I never imagine that I will work in the line of front liner, as a customer service rep. its challenging and testing every part of my life. But i'm happy that i got into this job because i can learn more actually from it. Not just how to  deal with fussy and sometimes crazy customer, its an eye opening for me to the whole world. 

Back then I feels like i know everything, its true, I feels like i know every little part of my line of work, but turns out it's just nothing. Not even a step in life. And it's true when people said "The more you learn the more that you don't know ". 

For now, it's like starting back from school, but as a working adult life, as a husband, and maybe a father to be. life still sucks when you look at it alone, but its a journey and a huge process, A wise man once say this "Trust the process", "It's a process".

Now what is a process in life, for me its the little things that happen in your journey , that is a process, have fun with the little things. and celebrate the small achievement. You don't have to love what you do, but love the process that is surely teach you something. And that something will turn you to be much better then before. That's why we must trust in the process, and don't give up.

to be continue . . .